BLACK FRIDAY WEEKENDER - SIGN UP EARLY ACCESS - 29th November

To help you make the most of your shopping experience, we kindly encourage you to read through our BFCM guide before placing your order:

**SUPER TIP ALERT!**
Get ready to kick off your online shopping spree with our amazing wishlist feature! It’s your personal playground where you can handpick your sizes and variations before creating your very own wishlist. Plus, it's the ultimate way to drop a not-so-subtle (but totally fun) hint to those loved ones!

When Black Friday rolls around, those with a curated wishlist can simply hit 'add to cart' and be the first to snag their favorite items before they fly off the shelves! Don’t forget, HORZEHOODS is renowned for our epic once-a-year BFCM Weekender, where you’ll find jaw-dropping discounts on everything—from brand new arrivals to best sellers and one-of-a-kind collection pieces, most of which won't be restocked! Get ready to shop like never before!

**SHIPPING**
Enjoy free UK delivery on orders over £120 during our BFCM event and over $150 for USA riders. If your purchase meets this threshold, we will cover the postage costs for you. Please note that due to high order volumes, dispatch times may take longer than our usual same working day despatch. If you're ordering for special occasions and need items sooner, consider our 'BFCM Priority Express Shipping' option for just £5.90. This will prioritize your order with faster packing, tracking, and dispatch. If you're comfortable with the extra wait, feel free to select Tracked 48 or the Free Delivery option for orders over £120.

**ORDERING**
Before checking out, we kindly ask you to thoroughly review your cart. Please double-check your size, color, and quantity, ensuring everything is correct. Unfortunately, once orders are placed, we cannot make any changes due to the high volume of activity. It's also crucial to verify your phone number, email address, and complete postal address to prevent any delays in parcel delivery.

**CREATE A FREE ACCOUNT**
By creating a free account, you can easily manage your past and future purchases, track shipping, and keep your information secure for quicker checkouts. Sign up for your free account [here].

**Q&A'S**
While our customer service team is working hard to assist you during this busy period, response times via email may be longer than usual. You'll find a wealth of information in our FAQs and Shipping Guide. Although you can reach out to us at admin@horzehoods.com, we recommend using email as your primary contact method, as messages sent via social media may have delays.

**CHRISTMAS EXCHANGES**
All BFCM Sale orders will benefit from an extended Christmas exchange policy until January 7. If the item you require is no longer available in your size, a credit note of equal value will be issued for use in-store. Please note, we do not offer exchanges on defective items as they are sold as flawed. However, size exchanges can be accommodated within a 14-day period.

**DISCOUNT CODES**
Please be aware that any review discount codes will not be applicable during the BFCM event, as items are already significantly discounted. We recommend saving your discount code for future purchases.

**COURIERS & DELIVERIES**

We utilize Royal Mail and DHL for our shipping, depending on the option you select at checkout. Rest assured, we always use a tracked service for all our shipments. When an order shows as delivered, it indicates that we have dispatched it from our end, and the courier has completed the delivery. If you see your parcel marked as delivered but have not received it, we recommend checking for any valid reasons such as it being left in a safe place, with a neighbour, or possibly received by another member of your household. Since all shipments are tracked, the couriers can provide evidence of delivery including gprs locations. We kindly ask you to wait one week from the delivery date to allow time for the package to arrive before we initiate an investigation into a potential theft. Once we confirm that the item was not successfully delivered, we will claim for the loss and arrange to send out a duplicate order. However, please note that such occurrences are quite rare, and our delivery success rate is very high. During busy periods like Black Friday, Cyber Monday, and Christmas, there may be delays that we don’t typically see in other months. Thank you for your understanding.

**IN-STORE SHOPPING**
Get ready for an early access exclusive shopping experience at our Stockport, Manchester Shop! We're thrilled to offer you early access to our fantastic sale before it hits online! Join us starting at 9 AM on Thursday 28th, but remember, it’s ticket-only for entry! To snag your ticket, just email holly@horzehoods.com and let us know you’re coming. But that’s not all! We'll also be open on Friday 29th and Saturday 30th. Due to the excitement expected both online and in-store, we're running a ticket-only event for in-store shopping for the early bird Thursday; so you can have the ultimate shopping experience. Simply email holly@horzehoods.com with your preferred one-hour time slot and let us know how many tickets you would like. Tickets are free. Don’t miss out on this exclusive opportunity!

We are working hard to ensure you have the very best experience during BFCM. Happy Shopping!

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