European Customer Information

EUROPEAN ORDERS

Duties & Taxes Taken Care Of

All EU orders are shipped Delivery Duties Paid (DDP).
The total you pay at checkout is your final cost.

UK VAT (20%)	Removed from your order
Your Country's VAT	Applied at your country's rate and collected at checkout
Import Duties	Collected where applicable
Orders Under €150	DDP shipping
Orders Over €150	DDP shipping
Customs Bills on Delivery	No additional payment required
Delivery & Tracking	Fully tracked from our UK warehouse

How Does VAT Work?

UK VAT (20%) is removed from your order and replaced with your own country's applicable VAT rate. This is collected at checkout and handled through our international shipping and customs process, to be passed on to the relevant authorities.

You are not paying both UK VAT and your country's VAT.

Any applicable import duties are also collected at checkout. Whether your order is under or over €150, we ship DDP, meaning you should not receive an additional customs bill when your parcel arrives. We collect the applicable taxes and duties at checkout and arrange for these to be paid to your country's customs authorities through our international shipping partners.

Shipping & Tracking

All European orders are dispatched from our UK warehouse using fully tracked international services. Tracking details are sent once your order has been dispatched.

No surprise customs bills. No additional payment to release your parcel.
What you pay at checkout is your final cost.

Need help with your order?
admin@horzehoods.com

Early access to sales and promotions

From our huge yearly BFCM Event to our first look at new collection ranges, be the first to have them when joining our subscribers list.

Exclusive members-only discounts

Regular HH VIP's are gifted Kenny's for their horsey adventures.

Tailored tips and updates

Our team at HQ reward our loyal customers, once you hit order placed tiers, such as gifts, brooches, keyrings and more.

Hey it's Stacey,

Just a quick one to say how grateful I am for our new VIPs and our loyal regulars. It still hasn’t sunk in that you all love this brand as much as we do.

I’m so grateful for this community and we’ll keep working hard behind the scenes creating fresh, exciting pieces in our (much loved!) product development room.

Thank you 🤍