Terms and Conditions

By purchasing from Horzehoods Ltd and offering payment you are confirming you have read and are happy with all our terms and conditions below.

Your rights are protected under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations which came in to effect on June 13th 2014. The Regulations aim to harmonise the rights of consumers across the EU.

ORDERING INFORMATION

Our aim is to dispatch all items the same working day Monday to Friday on all orders made before 2pm each day. Your order will be despatched via the shipping method you choose at checkout. For some parts of the UK (Scotland, Highlands and Islands a TWO Day Service may apply).

Next Working Day Delivery is dispatched Monday to Friday. Any Friday orders will arrive the following Monday as a working day. Should you require a Special Saturday Delivery please ring +44 (0) 161 480 7333 or email admin@horzehoods.com to arrange an additional courier cost for the team to arrange in sufficient time.

DELIVERY

We recommend upon ordering via our website or setting up your Personal Shopping account with the Horzehoods website that you include a mobile number if possible.

Any mobile numbers left within the ‘shipping address’ details will be used for the courier text alert service. Upon your order being dispatched you will receive a text alert on your mobile which will contain your consignment number and a scheduled delivery date. If you have not left a mobile number an email will be sent, we suggest at the time of ordering to check your spam folder for any related Horzehoods correspondence. On the day of your delivery schedule a 1 hour window slot will be either text to the mobile number supplied or sent via email, this also gives an option to adjust your delivery, whether it be a change of address, number or day and time slot.

If your goods are lost or damaged during transit you must contact the team via office or email with your order number and any evidence such as photos of the unopened package as it arrives. In order for us to make a claim against the courier responsible we do need to report within 5 working days of the dispatch of original consignment.

If recipient should not be available when our courier arrives the driver will leave a card and consignment number in a convenient place. Our courier also takes a photo of the front entrance, porch or door to any property where there has been an unsuccessful attempt of delivery. This will be automatically added to your consignment number history and is available at any time to view using your consignment number.

Our courier will always attempt redelivery within the UK on 3 separate visits. The 3rd visit a driver will try and drop your parcel at a local pick up point as a different approach to trying to be successful in your parcel reaching you. Please read and follow up text or email correspondence to track your local drop of point.

If we provide tracking and the item is showing as delivered at the address specified it means we have despatched the order to the courier on your behalf and provided tracking evidence. Should this rare event happen we will open an investigation with courier, once courier have reported back to us with their report we can then update you. As a good will gesture in between a parcel showing as delivered being located we can on occasions send a duplicate order and reclaim our original order once the investigation and original parcel is located; but unable to offer refunds until couriers have investigated and reported back to ourselves.

ORDER CANCELLATION POLICY

Customers needing to cancel an order should do so by calling the Horzehoods Cheshire office by telephone 0161 480 7333 or via email admin@horzehoods.com. Orders cancelled prior to dispatch will be refunded in full. Orders cancelled after dispatch will need to be returned to Horzehoods Ltd in unused condition at the customer’s expense. The value of the order, minus the initial postage & packaging cost will be refunded to the method from which payment was originally made. You do not have to give a reason for cancellation and have a 14 day cancellation period applied starting from the day the order was created via the website. Please ensure your parcel was returned via a trackable service as Horzehoods will not be responsible for any delays or loss of parcels should they not reach our team. We cannot accept a cancelled order back in for refund if the product has been opened from the packaging and is not in immaculate new condition along with swing tags.

PAYMENT METHODS

All RRP prices shown on the website are the same for all customers anywhere in the world. However the UK and certain parts of Europe will consist of a 20% VAT breakdown inclusive of the shown prices. Payments are always made in full prior to an order being placed. We do not offer credit accounts. A breakdown of sub-total, tax and postage fees will always be shown on your invoice. This is automatically emailed to the email address given at the time of ordering or creating your account. We suggest you always double check your email address and spam folders. Payment methods we take via our website are Visa Debit, Visa, MasterCard and PayPal. We use secure Barclays as our merchant provider for added security and peace of mind to the customer. All credit card numbers are kept confidential and encrypted via out merchant provider. Horzehoods Ltd has no visibility to any customer card details. Should a customer order via telephone the card details given are instantly put into the card machine and not written or held on record. Any card details that are posted through on exchange forms to take for return postage once taken on the card machine will be permanently destroyed or erased as we do not hold cardholder details on hard copy due to data protection. If customers send their card details through via email or any of our social media sites the message will be deleted once card payment has been taken. We also accept manual methods of payment such as cheque, postal order or BACS payments, however, before using manual methods we suggest you contact the Horzehoods Team to arrange for the product you are manually ordering to be taken aside, saved and taken from our website inventory. Any purchase made via trade show exhibition events will only be provided with a manual written receipt ‘upon’ customer request. In order to refund a trade show item we will need a receipt, if a receipt is not supplied only an exchange will be offered based on the product still being in original packaging, unworn and having original tags still attached and within the 14 day period of the trade show event taking place.

BUY NOW PAY LATER PROVIDERS

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Klarna users must be 18+ to use this credit offer. Klarna uses soft searches with credit reference agencies. These do not affect your credit rating. Missed payments can affect your ability to use Klarna. By continuing I accept the [Pay Later Terms][Pay in 3 Terms] and Klarna Shopping Service Terms and confirm that I have read the Privacy Notice and Cookie Notice.

RETURN, EXCHANGE OR REFUND

All orders made are made in line with EU distance selling laws and we as a company are fully compliant with rules in place to protect both ourselves and you the customer.

From the day of receiving your order you have 14 days to notify us of your intent to return for refund or exchange and 14 days from notification to return your purchase. Your purchase must be unworn, new with swing tags attached and in original packaging making it resaleable condition. This gives you up to 28 days from receiving for a refund or exchange. Upon our returns team receiving your item(s) our accounts team will then refund within 14 days of receiving the item(s) back via the original method paid. If your return is not received back in the condition it was sent you will receive further email instructions from our returns team. It is imperative no items are returned soiled (under the 1974 Health & Safety Act). If clothes are received back to us soiled then a 10% laundering fee will be deducted from your refund/credit note.

**Any items clearly described as seconds and/or defects are not eligible for any returns/refunds/exchanges.

You will find the returns form on the back of your order sheet enclosed within your parcel.

**Any items clearly described as seconds and/or defects are not eligible for any returns/refunds/exchanges.

You will find the returns form on the back of your order sheet enclosed within your parcel.

Horzehoods are not made to measure, we have lots of moulds which have been created based on an average size we have studied & researched over a period of time starting from Mini Size 1 (2ft6) right up to Big Size 3 (7ft9). See our size guide for further details but please remember our stock is not made to measure. We are more than happy to refund fully or exchange within 14 days from sale if you are not 100% happy and apply to all our terms and conditions. No obligations. None of our terms are stipulated to affect your legal rights as the consumer.

We do not sell our Horzehoods Standard stretch hoods as turnout hoods nor for turnout purposes. We have daily reports from clients which have done so with great results, however this is not something we have tested ourselves and cannot confirm. Our standard Horzehoods fabric is created especially for us by our manufacturing team with a mixed blend of Polyester for the ultimate shine and a small amount of spandex; purposely made to be lightweight, breathable to help protect the mane and add shine to the coat, therefore the fabric is not durable enough to withstand fence snags and so forth so we recommend if you are going to use for turnout purposes you must protect the hood with a full neck rug. Owners use standard Horzehoods at their own discretion and Horzehoods take no responsibility over damage or injury to wearer or garment under any instance

IMPORTANT: Any goods that are soiled will not be handled and will be returned back to the recipient. If the product has been worn and is being returned due to a suggested defect we will not accept a soiled items under the Healthy & Safety Act 1974. Horzehoods are not made to measure, we have lots of moulds which have been created based on an average size we have studied & researched over a period of time starting from Mini Size 1 (2ft6) right up to Big Size 3 (7ft9). See our size guide for further details but please remember our stock is not made to measure. We are more than happy to refund fully or exchange within 14 days from sale if you are not 100% happy and apply to all our terms and conditions. No obligations. None of our terms are stipulated to affect your legal rights as the consumer. We do not sell our Horzehoods Standard stretch hoods as turnout hoods nor for turnout purposes. We have daily reports from clients which have done so with great results, however this is not something we have tested ourselves and cannot confirm. Our standard Horzehoods are made from our own special fabric blend mix, made to be lightweight, breathable to help protect the mane and add shine to the coat, therefore the fabric is not durable enough to withstand fence snags and so forth so we recommend if you are going to use for turnout purposes you must protect the hood with a full neck rug. Owners use standard Horzehoods at their own discretion and Horzehoods take no responsibility over damage or injury to wearer or garment under any instance.

IMPORTANT: If you are sending a faulty product back for repair or replacement we do require the product back in to the office before supplying a replacement.

SOCIAL MEDIA INFORMATION

Horzehoods run a series of competitions and offers throughout the seasons which will always be open to anyone who has a social media account to apply. Rules of entry will be stipulated on each post at the time of posting the competition. All competitions are always drawn fairly and randomly and we do not personally select a winner. Any winners that are not within the UK Mainland will be required to pay the additional International postage fees. Should the international winner not want to pay the postage fees they are welcome to opt out and another selection will be made. Winners that do no claim their prize within 7 days will lose their prize and a redraw will be made on the 8th day.

IMPORTANT SOCIAL MEDIA INFORMATION:

The Horzehoods Team are trained to give email or telephone communication priority prior to social media messages, comments and general communication. We therefore strongly suggest if you want a rapid 24 hour response for any complaint, feedback, refund, cancellation and so forth please always use email or telephone. Should the team receive a complaint or return arrangement via social media platforms they will forward you the relevant information process to enable you to be responded to efficiently. Our social media Admin Team are hired to deal with queries on the products, sizing questions, general care and help with ordering manually and via the website; we therefore suggest for anything more in depth such as complaints, refund or exchange arrangements please contact admin@horzehoods.com or call the Cheshire Office 0161 480 7333.

Offers advertised via Social Media are open for all social media customers and are only added to the website when stipulated on the particular status or post. Any comments left on our social media profiles which appear to be vicious, abrupt, violent, threatful or strong language used will be deleted immediately and the user who posts such comments will be banned from the profile. We have young riders who follow our social media platforms therefore it is imperative we protect them from such language and words and Horzehoods hold a strict zero tolerance policy on this subject. Any comments deemed slanderous against Horzehoods will also be removed. Any issues or upset should be reported to the team admin@horzehoods.com

GAREMENT HOOD & BODY SET POLICY

This product consists of 12 Colour Collections which have become famous in their own right. All our regular hoods are designed to be super lightweight and mixed with a polyester base to give the ultimate durability, shine and texture to the coat and overall 'show finish'. The list of uses for our Horzehoods is endless with customers noting amazing results to the mane and coat in just one nights use making them perfect for any competition discipline, they hold plaits in beautifully so you can get that extra hour in bed in the morning by plaiting and prepping the night before. Horzehoods have also been chosen and used with great success by owners who have ponies and horses which suffer from medical conditions such as sweet itch. Our unique design and fit makes them so popular in today's industry and are a number one choice for professional and amateur riders worldwide. We have several different fabrics we make our hoods from to be able to tailor all customers needs. This product is perfect for all seasons due to not being a thick grade and has a mix of specially manufactured fabric chosen and tested by our team.

Made to be super lightweight. After years of testing we have found the most effective fabrics on manes and coats are those that consist of light fine weight blends, heavier grams of fabric cost no extra to make, however it is not as effective for keeping the mane and coat the best it possibly can, by using this super light fabric blend you will notice an instant transformation in the horses coat. Heavier fabrics can be more durable to snags and rips but give a chance of causing chaffing and rubs, overheating, itching, therefore the team decided the priority was the functionality.The seam and stitch work on this fabric is the superbly manufactured.

This product has not been designed for turnout use. Due to the fit customers like to use these for turnout with good success; however please note size chosen, fit and the way the product is used is the owners responsibility. Horses are live animals and as a brand we cannot control an animals actions in the paddock or stable. Whilst only minimal there is always a risk of injury in a paddock both with or without wearing a product. Owner takes this risk and full responsibility. Our garments are tried, tested and approved but come with no guarantee your living equine could not get it off as is the case with any brand or horse wear product. No liability is accepted in the event of an accident, whilst freak accidents or hood movement is rare it can happen.

Horzebodz Sizes

Sizes available from Mini Range 2ft3/6 up to Big Range 7ft9. Full Bodies are always much harder to fit than hoods as all horses have different length of back, width, depth. The fit will very much depend on the length of the body of your horse, every horse is slightly different - but on a shorter bodied horse, you may find your Horzebodz will cover more dock

HorzeBodz Fit Notice: We do not recommend using the body if there is excess length hanging over the rump of your horse, this will cause the body to drag backwards which may cause a pull up on the face, please try on clean before deciding it is a good fit. The Team would rather exchange for another size to try as oppose to using the incorrect size on your equine.

PRIVACY POLICY

Horzehoods Ltd website and all contents on their website, photos, literature, product names are owned and protected under Horzehoods Copyright. All photos are owned by Horzehoods and we restrict any photos being used under any circumstances particularly for advertising unless permission is granted by the Director of Horzehoods.

The GDPR is a European Union (EU) privacy law which begins on 25 May. Horzehoods practices are focused around this new law. All Newsletter Subscribers must double opt in to our Subscribers list to confirm you are authorising and consenting to signing up to our newsletter list. Newsletters are only sent to subscribers to advise on offers, sales, new releases and general Horzehoods news. We do not disclose your personal information with any third parties. All information is stored on our newsletter database MailChimp and is fully password protected with third step security. Only authorised staff are allowed to log in to our mailchimp system. Should customers sign up to a website account their information will be registered with our newsletter subscriptions and customers have the option to 'opt in' or out of this. There is also an option to unclick 'accepts marketing'.

Horzehoods will not on any occasion disclose customer’s information to any third parties.

Cookies are used on this shopping site to keep track of the contents of your shopping cart and to remember previously inputted information such as your delivery address. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies.

HORZEHOODS WARRANTY PROMISE – our warranty guarantee is that the product reaches you in perfect condition, free from any manufacturing defects such as sewing, faulty zips, material flaws and so forth. It is important that when your hood arrives you check it over thoroughly for faults/defects as once worn on your horse (other than tried on for size) will not take responsibility for such damage and cannot accept the return or exchange.

The warranty does not cover damage made from incidents via the product wearer such as tears, chewing, scratching, fence snags, biting, rolling and zip breakage due to incorrect sizing issues or incorrect laundry methods.

You have a 14 day policy from time of sale onwards to return your product in perfect condition for a refund or exchanges. It is our policy to not accept refunds or exchanges after 14 day period stated so we recommend you try on your horse or pony to check fit within your 14 day period.

Due to the nature of the product and the way hood and body products are used our Warranty expires 3 months from purchase due to natural wear and tear of this type of product(s).

**This product has not been designed for turnout use. Due to the fit customers like to use these for turnout with good success; however please note size chosen, fit and the way the product is used is the owners responsibility. Horses are live animals and as a brand we cannot control an animals actions in the paddock or stable. Whilst only minimal there is always a risk of injury in a paddock both with or without wearing a product. Owner takes this risk and full responsibility. Our garments are tried, tested and approved but come with no guarantee your living equine could not get it off as is the case with any brand or horse wear product. No liability is accepted in the event of an accident, whilst freak accidents or hood movement is rare it can happen.**

REPAIRS & ALTERATIONS

Due to not receiving a high return volume of damaged products in ratio to volume sold we do not offer a system in place to support a repairs service, therefore it is imperative that upon receiving your product you check it over thoroughly for manufacturing defects and to make sure you are happy with how your product has been sent to you in terms of quality as once the product has been worn we take no responsibility over damage on worn products made by your horse or pony; such as snags, rips, tears. We do quality inspect all our products before sending to reduce the chance of a faulty item being sent. If a fault is noticed on the arrival of a new product contact info@horzeoods.com to make us aware and return to the return address given in your return form which will be enclosed with product(s) and we shall refund you within 14 days of receipt of faulty item being received in. We do not sell our Horzehoods Standard hoods as turnout hoods nor for turnout purposes.

We have daily reports from clients which have done so with great results, however this is not something we have tested ourselves and cannot confirm. Our standard Horzehoods are made from a special Polyester Spandex Blend, and are purposely made to be lightweight, breathable to help protect the mane and add shine to the coat, therefore the fabric is not durable enough to withstand fence snags and so forth so we recommend if you are going to use for turnout purposes you must protect the hood with a full neck rug. Owners use standard Horzehoods at their own discretion and Horzehoods take no responsibility over damage or injury to the product wearer or garment under any instance.

If using products in the paddock you the customer determines the fit and the way the product is used is the owners responsibility. Horses are live animals and as a brand we cannot control an animals actions in the paddock or stable. Whilst only minimal there is always a risk of injury in a paddock both with or without wearing a product. Owner takes this risk and full responsibility. Our garments are tried, tested and approved but come with no guarantee your living equine could not get it off as is the case with any brand or horse wear product. No liability is accepted in the event of an accident, whilst freak accidents or hood movement is rare it can happen.**

NEW GDPR POLICY

Lawful basis:

Under the new UK data protection law (updated May 25th 2018), Horzehoods Ltd have to specify the lawful basis for which we might retain your personal details within our records.

Horzehoods Ltd keeps records of customers who have contacted us via our website or via telephone and in response we may contact you about your enquiry; this falls under the category of 'legitimate interest' under the new UK data protection law.v

Our records about you:

Information that we might hold about you includes your name, address, email and phone number. Our website also stores cookies which track which pages you have viewed on our website (see our cookie policy).

We do not retain any financial information about you including credit card or bank account details.

Our records about you have been created following an enquiry which may have been generated via the contact form on our website or else you might have contacted Horzehoods in the first instance via phone.

We will retain your personal information unless we receive a request to remove your details from our records; you can request this at any time by contacting us via the following email address admin@horzehoods.com . We will action your request within 30 days of receiving your email.

We will not share your details with any third parties.

Contacting us about information we hold about you:

If you would like to contact us about information we may hold about you, please contact admin@horzehoods.com in the first instance. We have a statutory obligation to provide you with any information we hold about you within one month of receiving your email; this service is free of charge.

If you would like us to correct any information we hold about you, please contact us via the following email address info@horzehoods.com We will make any requested changes within one month of receiving your email.

Your right to remain anonymous:

You have the right to remain anonymous under the new UK data protection law. Please contact us via the following email address admin@horzehoods.com

CONTACT US

Cheshire Office: 44 (0) 161 480 7333 Useful Emails:

General: info@horzehoods.com
Complaints: admin@horzehoods.com

Or write to us at Horzehoods Ltd, Unit 2, Jones Court, Jones Square, Stockport, SK1 4LJ

INTELLECTUAL

HORZEHOODS is a Registered Trade Mark.
HH UNIQUE Equestrian is a Registered Trade Mark.
Approved Member of BETA
Approved Member of ACID (Anti Copying in Design)
Vat Registration Number 206 3326 42
Registered with Companies House (Ltd)

In no event are you permitted to publish, distribute or otherwise reissue any of our website content, images or articles published as visually shown on www.horzehoods.com or any of our social media platforms without written consent.

SHARING PICTURES WITH US

We get lots of customers sharing photographs to us wearing our products at events or competitions. We kindly ask customers to be courteous to the photographer at the event and be sure they have purchased the rights to the photograph prior to sharing. We do prefer to share real riders and love welcoming your pictures. Please respect the photographers by making sure you purchase the right digital rights which gives you full rights to share as you please. We reshare customer pictures in good faith that the customer has taken these steps. If a photograph is shared to us and found not to have been purchased we kindly ask the photographer to let us know so we can remove it immediately from any of our socials/internet/website. Regardless of whether a customer now owns a digital photograph and has purchased it watermark free we do still try and find out who the photographer is so we can add a social media tag or credit as good will. If you find this to be the case please email us admin@horzehoods.com

REPAIRS

We have daily reports from clients which have done so with great results, however this is not something we have tested ourselves and cannot confirm. Our standard Horzehoods are made specifically with our own blended and tested fabrics and are purposely made to be lightweight, breathable to help protect the mane and add shine to the coat, therefore the fabric is not durable enough to withstand fence snags and so forth so we recommend if you are going to use for turnout purposes you must protect the hood with a full neck rug. Owners use Horzehood garments at their own discretion and Horzehoods take no responsibility over damage or injury to the product wearer or garment under any instance.

IMPORTANT – We are unable to accept any products back which have not been cleaned and dried prior to return. This is part of Health & Safety Regulations and potential hygiene issues associated with inspection and handling horse & rider clothing. (Health and Safety Act 1974). Please ensure your returned products are suitable for inspection. After inspection, a member of Horzehoods will contact you to discuss further.

If using horse wear for turnout use it is the owner who chooses the size and sets the fit of the horse wear before using for turnout; however please note size chosen, fit and the way the product is used is the owners responsibility. As we sell online we can only offer an array of sizes and size settings per product and the responsibility for fitting correctly is the owners. Horses are live animals and as a brand we cannot control an animals actions in the paddock or stable. Whilst only minimal there is always a small risk of injury in a paddock both with or without wearing a product. Owner takes this risk and full responsibility. Our garments are tried, tested and approved but come with no guarantee your living equine could not get it off or have an incident as is the case with any brand or horse wear product. No liability is able to be accepted in the event of an accident, whilst freak accidents or hood movement is rare it can happen even on the most well made and fitted products due to owners and brand not being able to predict animal behaviour and movement during paddock time.

FEEDBACK & REVIEWS

By submitting photos and feedback via our website and our social media channels you are giving Horzehoods Ltd consent to share your lovely photos and content with our customers and followers. Thank you for taking the time to share them and for submitting them to the team. Suggestions, further ideas and input are always welcome from our customers.

SPONSORSHIPS

Due to the high volume of queries our team handle on a daily basis we must always prioritise customer orders and queries above replying to any sponsorship requests. We can receive in excess of 30 a day so please do not be offended if we do not reply it is extremely hard to monitor replies on days of high query volume. Any sponsorships sent to admin@horzehods.com will be held on file and checked whenever we have a space become available we may go through them.

HORZEHOODS is a Registered Trade Mark.
Approved Member of BETA
Approved Member of ACID (Anti Copying in Design)
Vat Registration Number 206 3326 42
Registered with Companies House (Ltd)

Horzehoods

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