Terms and Conditions
Terms and Conditions | HORZEHOODS
Effective Date: February 2025
Welcome to HORZEHOODS! By accessing or using our website (https://www.horzehoods.com), you agree to comply with the following Terms and Conditions. Please read these terms carefully before using our website or services.
1. Introduction
At Horzehoods, we offer premium equestrian apparel and accessories. These Terms and Conditions govern your use of our website and services. By interacting with us, you acknowledge and agree to abide by these terms. If you disagree with any part of these terms, please refrain from using our website.
2. Products and Services
We provide a variety of equestrian products designed for riders and their horses, including apparel, hoods, and other related accessories. All products available on our site are subject to availability, and we reserve the right to modify, discontinue, or substitute any product without prior notice.
3. Order Process
When you place an order on our site, you are agreeing to the terms of the sale, which include the price, payment, delivery, and any applicable taxes. Orders are processed once payment is confirmed. In case of any issues with your order, we will contact you directly.
4. Pricing and Payment
All prices listed on our website are in GBP (£), unless otherwise stated. We accept secure payments via credit card, PayPal, and other payment methods available at checkout. Please note that taxes, shipping fees, and customs duties may apply and are calculated at checkout.
5. Shipping and Delivery
We offer a range of shipping options, including international delivery. Shipping costs and delivery times are determined at checkout based on your location and the chosen delivery method. For more details, please refer to our Shipping Policy.
6. Returns and Exchanges
We strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, you may return eligible items within 30 days of receiving them for a full refund, provided the items are in their original condition and packaging. For further details, please review our Returns Policy.
7. User Accounts and Security
To place an order, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. If you suspect any unauthorized access, please notify us immediately.
8. Sharing Pictures with Us
We love seeing our customers wear Horzehoods products at events or competitions. If you share photos with us, please ensure you have obtained the necessary rights to the images. We may reshare your photos on our website or social media, but only in good faith that you have secured the rights to use the photograph. If a photographer contacts us about an unlicensed image, we will promptly remove it from our platforms.
9. Repairs and Product Usage
We do not offer a repair service as the return volume for damaged products is low. Upon receiving your products, please inspect them carefully for any defects. Once the product is worn, we do not accept liability for any damage caused by the horse or general wear, such as rips or tears.
Please note, our Horzehoods products are designed for use in protected environments and are not intended for turnout purposes. If used for turnout, we recommend pairing the product with a full neck rug for extra protection.
10. Product Disclaimer
Horzehoods stretch hood products are made to be lightweight and breathable, specifically designed to protect your horse’s mane and coat. However, they are not built to withstand the wear and tear from turnout conditions. We cannot be held responsible for any damage or injury caused by misuse, including using the products in turnout. It is the owner's responsibility to ensure the proper fit and use of the product.
11. Feedback & Reviews
By submitting photos, reviews, or feedback via our website or social media, you grant Horzehoods permission to use this content for marketing purposes. We appreciate your input and are always open to suggestions for improvement.
12. Sponsorships
Due to the high volume of sponsorship requests, we prioritize customer orders and inquiries above all else. If you submit a sponsorship inquiry to admin@horzehoods.com, it will be stored and reviewed when an opportunity arises. We appreciate your understanding and patience.
13. Intellectual Property
All content, designs, and logos on the Horzehoods website are protected by copyright, trademark, and other intellectual property laws. You are prohibited from using, reproducing, or distributing any of our content without explicit written permission.
14. Privacy and Data Protection
Your privacy is of the utmost importance to us. We collect and protect your personal data in accordance with our Privacy Policy. For more details on how we handle your data, please review our privacy policy.
15. Limitation of Liability
Horzehoods is not responsible for any damages resulting from the use of our website or products, nor for the inability to access or use the website. We make no guarantees regarding the availability or accuracy of the content.
16. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from the use of our website will be addressed in the appropriate courts.
17. Changes to Terms and Conditions
We reserve the right to update or change these Terms and Conditions at any time. Any changes will be posted on this page, with the "Effective Date" updated accordingly. Please check this page periodically for updates.
18. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
Horzehoods
Email: admin@horzehoods.com
Website: https://www.horzehoods.com
HORZEHOODS is a Registered Trademark.
© Copyright 2013-2025 Horzehoods Limited
Approved Member of BETA
Approved Member of ACID (Anti Copying in Design)
VAT Registration Number: 206 3326 42
Registered with Companies House (Ltd)
Copyright and Distribution Restrictions
In no event may any of our website content, images, or articles be published, distributed, or reused without prior written consent from Horzehoods.